Privacy Policy

 

Last updated: April 23, 2026

This Privacy Policy describes how Sequentia Peptides (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit sequentiapeptides.com (the “Site”) or place an order with us.

By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Information you provide directly:

  • Name
  • Email address
  • Shipping address
  • Phone number (if provided)
  • Order details and history
  • Any information you send us via WhatsApp, email, or our contact form

Information collected automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Site
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping updates
  • Respond to your inquiries via WhatsApp, email, or contact form
  • Improve our Site and customer experience
  • Send promotional communications (only if you have opted in)
  • Detect and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

  • Shipping carriers: We share your name and address with Canada Post or other couriers to deliver your order.
  • Service providers: We use third-party services to operate our Site, including hosting, analytics, and payment coordination. These providers only receive the information necessary to perform their services.
  • Legal requirements: We may disclose information if required by law, court order, or to protect our legal rights.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember items in your cart
  • Analyze Site traffic and usage (via Google Analytics)
  • Measure the effectiveness of our advertising (via Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality, including the checkout process.

5. Third-Party Services

We use the following third-party services, each with their own privacy policies:

  • Google Analytics — policies.google.com/privacy
  • Meta (Facebook) Pixel — facebook.com/privacy/policy
  • WhatsApp (for customer communication) — whatsapp.com/legal/privacy-policy
  • Our hosting provider and e-commerce platform

We encourage you to review their policies to understand how they handle your data.

6. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal and accounting obligations (typically 7 years for transaction records under Canadian tax law)
  • Resolve disputes and enforce our agreements

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for future use of your information
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at info@sequentiapeptides.com. We will respond within 30 days.

9. International Users

Our Site is operated from Canada and is intended primarily for Canadian customers. If you access the Site from outside Canada, your information may be transferred to and processed in Canada, which may have different data protection laws than your country of residence.

10. Children’s Privacy

Our Site is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top indicates when the policy was last revised. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this Privacy Policy or how we handle your information, contact us at:

Sequentia Peptides
Email: info@sequentiapeptides.com
Website: sequentiapeptides.com