Frequently Asked Questions

Do you ship outside of Canada?

No. We ship exclusively within Canada — all provinces and territories. All orders are fulfilled via Canada Post with full tracking included.

How long will my order take to arrive?

Most orders arrive within 2–3 business days after shipping. An order placed on a Monday is typically in your hands by Friday. Orders placed before 4:00 PM CST on business days ship the same day.

Will I receive a tracking number?

Yes. A Canada Post tracking number is emailed to you as soon as your order ships so you can monitor your delivery in real time.

How are your products tested and verified?

Every product in our catalogue undergoes rigorous third-party laboratory testing before it ever reaches you. We work exclusively with certified independent analytical labs to verify identity, purity, and concentration. Certificates of Analysis (COA) are available for all products. At Sequentia Peptides, quality is non-negotiable.

How should I store my peptides?

Our peptides are supplied in lyophilized (freeze-dried) form, which maximizes stability and significantly extends shelf life compared to liquid formulations. Store unopened vials in a cool, dry place away from light and moisture. For long-term storage, keep at -20°C. Proper storage by trained laboratory personnel is the buyer's responsibility.

Can you advise on reconstitution, dosing, or usage protocols?

No. Sequentia Peptides supplies products for research purposes only and does not provide guidance on reconstitution, dosing, administration, or any form of human or animal use. We strongly discourage any inquiries of this nature. For research methodology, consult peer-reviewed literature or your institutional supervisor.

Are your products intended for human use?

Absolutely not. All products are strictly for laboratory and scientific research only. They are not approved by Health Canada for human or animal consumption, therapeutic use, or any clinical application. By purchasing, you confirm you are a qualified research professional using products within a regulated research setting.

Who can purchase from Sequentia Peptides?

Our products are available to qualified researchers, academics, laboratory professionals, and authorized institutions aged 19 or older. We reserve the right to decline any order at our discretion.

What if I have an issue with my order?

We're committed to an exceptional experience from checkout to delivery. If something isn't right — damaged goods, incorrect items, or a shipping concern — contact us within 48 hours of delivery and we will make it right, promptly and professionally.

How do I reach customer support?

Our team is available 24/7. Whether you have a pre-order question or need post-delivery support, we're always reachable at support@sequentiapeptides.com Expect a fast, knowledgeable response — every time.

Is my personal information kept private?

Yes. Your personal information is used solely for order fulfillment and order-related communication. We do not sell or share your data with third parties for any marketing purpose. For full details, see our Privacy Policy.